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FAQ

Frequently Asked Questions
What are your payment options?

We accept  all major credit cards, Paypal, wire transfers and email bank transfers (within Canada only)

Please send all e-transfers to ruffdogsports@gmail.com. Kindly send us an email with your security question answer

What is Schutzhund?

Schutzhund (German for “protection dog”) is a dog sport that was developed in Germany in the early 1900s as a breed suitability test for the German Shepherd Dog. This test was developed to determine if a dog displayed the appropriate traits and characteristics of a proper working German Shepherd Dog. Today, it is still a breed suitability test as well as an international sport where many breeds other than German Shepherd Dogs can compete. Most breeds that are successful in the sport test of Schutzhund are working breeds such as; Malinois, Rottweiller, Doberman, Bouvier and Boxers. It is a demanding test for any dog. It has had several different names, and rather than try to keep up with future changes we will use the original name, Schutzhund. It is also often called “IGP” (translated roughly into;  international working dog test).

The sport of Schutzhund tests the dogs  strong desire to work harmoniously with the handler, its courage and fighting drives, intelligence, trainability in nose work and  perseverance. It also tests for physical traits such as strength, endurance, agility, and scenting ability. The sport’s goal is to reveal character and ability of a dog through training. Schutzhund is a challenging test of a dog’s character and not every dog is up to the challenge. Even breeds common in the sport have dogs that do not have the necessary drives or physical characteristics to pass the test. Schutzhund is also an extreme test of the handler's ability to train the dog.

Dogs of many breeds, even mixes, compete in schutzhund. Any relatively large dog with the right temperament and physical characteristics can participate. Most common breeds are the herding and working breeds. For the obedience or tracking phase almost any breed, of any size, may be suitable.
There are three phases in Schutzhund training–tracking, obedience, and protection. The sport offers many different titles and tests, but the most common involves all three phases tested on the same day. These are called Schutzhund (or IGP) 1, 2, and 3.

Before a dog can compete at the 1 level, he must pass a temperament test called a BH (Begleithundprüfung, which translates as “traffic-sure companion dog test”). The BH tests basic obedience and sureness around strange people, strange dogs, traffic, and loud noises. A dog that exhibits excessive fear, distractibility or aggression cannot pass the BH. The BH is an excellent temperament test for dogs of all breeds and the requirements are such that any dog of any breed can participate successfully. Having your dog pass a BH test demonstrates that he is of sound character and safe to be around.
You can also take a test in tracking or obedience separately, or a Schutzhund A test – obedience and protection but not tracking.

Shipping Policy for orders within Canada

We offer FLAT RATE shipping across Canada (see below)
Exceptions to FLAT RATE SHIPPING:
Complete sleeves, Sleeve covers, All IPO Competition Dumbells, Blinds,  Jumps,  AFrames, Treadmills , InukShuk and Bulk orders of Canine Performance Nutrition will be quoted full rates for Shipping through Canada Post, UPS, Fedex or Purolator

Flat Rate Shipping is  as follows:
BC @ $13.50
Alta, Sask @16.50
Man, Ont, Que @ $22.00
​Eastern provinces/territories @ $25.00

Please JOIN OUR MAILING LIST to receive information on our Free Shipping Promotions that will be posted throughout the year!

For INTERNATIONAL orders or if you are located outside of the above listed areas  we will quote you on shipping costs after we receive your order and prior to shipping it.
If you are located in the USA please order on our US site www.ruffdogsports.com.
All orders placed on our US website will be shipped via USPS Priority Mail (size permitting)

If an order is returned due to an incomplete shipping address, or the order is refused or undeliverable the customer is responsible for paying the shipping cost  to reship their order. If  Ruffdog Sports erred in the shipping label, we will incur all the costs to reship your order.

Ruffdog Sports Inc is not responsible for any late shipments, including expedited or guaranteed shipping, that does not deliver on time due to holidays, weekends or any delay from the shipping company.

All shipping quotes are dependant on the value, weight, and size of the items being shipped and are liable to change at any time.

Ruffdog Sports Inc is not responsible for lost orders during shipping. We highly recommend the customer pays the extra cost for  insurance  on all orders that we ship.

Any duties, customs or broker fees that are incurred  when your order is processed through customs in your country are the sole responsibility of the purchaser.

Orders will ship within 1-3 business days in the order they are received. Exceptions may apply.
If we are out of stock or on holidays we will do our best to notify you within 2 business days of receiving your order.

​*** During major sales & holiday, shipping times may be delayed.  

US Shipping

Ruffdog Sports Inc Shipping Policy:

​For order $ amounts:
$0.00 to $100.00 - $10.00 
$100.01 to $200.00 - $15.00 
$200.01 to $350.00 - $25.00 
$350.01 to $500.00 - $35.00
$500.01 and up - $45.00 ​

FLAT RATE SHIPPING EXCLUSIONS; RADDOG Complete Sleeves, Sleeve covers IPO Competition Dumbbells, Canine Performance Nutrition products, Treadmills, Blinds, Jumps, Dumbell Stands or Flexi Poles.
 After receiving your order for any of these items we will email you a quote for shipping to your areaFLAT RATE SHIPPING is not included in Alaska, Yukon, and some islands of Hawaii, or other non-continental United States, we will contact you with a shipping quote after we have received your orderPlease  CONTACT US  for more info and exact cost of shipping items that are not included in FLAT RATE SHIPPING 
For INTERNATIONAL orders or if you are located outside of the above listed areas  we will quote you on shipping costs after we receive your order and prior to shipping it. THE CUSTOMER IS RESPONSIBLE FOR PAYING THE CUSTOMS AND TAXES ON THEIR ORDER WHEN IT ENTERS THEIR COUNTRY

If an order is returned due to an incomplete shipping address, or the order is refused or undeliverable the customer is responsible for paying the shipping cost  to reship their order unless Ruffdog Sports erred in the shipping label.

Ruffdog Sports Inc is not responsible for any late shipments, including expedited or guaranteed shipping, that do not deliver on time due to holidays, weekends or any delay from the shipping company.

All shipping prices are dependant on the value, weight, and size of the items being shipped and are liable to change at any time. We will notify you prior to shipping. 

Ruffdog Sports Inc is not responsible for lost orders during shipping. We highly recommend the customer pays the extra cost for  insurance  on all orders that we ship.

Any duties, customs or broker fees that are incurred  when your order is processed through customs in your country are the sole responsibility of the purchaser.


Orders will ship within 1-3 business days in the order they are received. Exceptions apply depending on product availability. If we are out of stock or on holidays we will do our best to notify you within 1-3 business days of receiving your order. Orders placed on weekends or holidays will be processed within the following 3 business days.

​*** During major sales & holiday, shipping times may be delayed. 

Do you do price matching?

In an effort to remain competitive in the dog sport and training market we aim to maintain comparable pricing with other retailers on exact products.
Please ask us if we are able to match other competitor's prices on exact products sold by other retailers.

In an effort to serve our loyal customers better we will always price match when possible.

Thank you for shopping with us !!!

Delivery and Pick Up Options

We are more than happy to deliver to select areas in the Lower Mainland or if you are in our area and would like to pick up your order. Please contact us  to make arrangements. 

Return Policy

Return Policy  Please read carefully

***Due to the recent Corona Virus pandemic we reserve the right to NOT open returns for up to 10days after receiving them until the contamination period is complete. This policy update will be followed to ensure the safety of our staff and loyal customers. We appreciate your patience and consideration during this time

Please contact us prior to returning any items.
All returned items must first be approved by Ruffdog before the customer ships it back within 7 days of receiving.


 ***We do not refund cash***

Credits or refunds are issued within 7 days upon receiving your return and/or upon inspection of the products returned. Products returned must be in re-sellable condition. 
If we receive soiled or damaged products we will not offer any exchange or refund. The customer will be responsible for the shipping costs to return the item once again back to them.

We understand our customers like to purchase Christmas Gifts early so we will extend our return policy dates to January 7 for any items purchased from Nov 25 to Dec 31.

​Shipping costs to return an item purchased from Ruffdog is the sole responsibility of the purchaser. 
If you receive a defective item needing to be returned to the manufacturer, Ruffdog Sports is not responsible for any shipping costs associated.  

All products returned for an exchange or credit must include a proof of purchase, original packaging, and all the contents to be in acceptable condition, in other words "like-new and re-sellable"  for a full refund. 

Ruffdog is not responsible for items that are lost during transit when being returned therefore we recommend the purchaser ship with a tracking  service and insurance. 
*** Send us your tracking information as soon as you receive it to: orders@ruffdogsports.com

Refunds for Electronic collars or NoBark Collars will only be issued on defective products, we will not cover the costs of shipping it back.
If the electronic product is defective please see our Warranty Policy

We do not refund any items on clearance, all clearance items are final sale. 


Please send all returns to:

USA Addresses:
Ruffdog Sports

#2113  534 Railroad Ave
Sumas WA 98295

CDN Addresses;
Ruffdog Sports

12631 Powell Street
Mission, BC
V4S 1C1

Thank you for shopping at Ruffdog Sports!

Warranty Information

Ruffdog Sports will warranty products purchased from our store within a 30 day period against any manufacturer's defects. 
*** SOME RESTRICTIONS APPLY:
All manufacturing defects must be approved by the manufacturer prior to any credits or refunds being supplied to the customer.

AlL approved defective items will receive a refund for the item only NO SHIPPING COSTS WILL BE REFUNDED
Shipping cost of the replacement product is the sole responsibility of the purchaser.
All defective products must be approved by Ruffdog Sports before being warrantied with a replacement product, refund or in store credit.

Please contact us before you return any defective product.

** All electronic items including but not limited to electronic collars, treadmills,  ball-up ejectors, and ball droppers may need to be returned to the manufacturer for servicing or repair. 
Ruffdog Sports will not be responsible for any shipping costs related to shipping defective items back to the manufacturer for repair or replacement

Thank you for shopping at Ruffdog Sports

What is your COVID policy

Due to the Corona virus pandemic we have updated our policies for the safety of our employees and customersAll employees will keep a 1 metre minimum distance and work within their own workspace
All employees will not share phones, keyboards, tape guns, pens, etc
All employees must wash and disinfect their hands many times through out the day
All work spaces must be sanitized daily
All door knobs used by employees throughout the day including bathroom sink handles must be sprayed and  sanitized at the end of every day
All returns will stay in their packaging for 9 days upon returning to our store to offset any virus contamination 
The Ruffdog Store will be closed to in-store shoppers until further notice. Arrangements can be made for shoppers to shop online and pick up at our location.
​Please contact us at 778-345-4822 or email us at orders@ruffdogsports.com for more information.

Measuring your dog for dog wear

1. The back length should be measured from the withers #3(not the collar) to the base of the tail, while the dog is standing in normal position

2. The neckline measurement should be taken at the base of the neck #2, this being the widest point of the neck. The neckline of a coat can be larger than the circumference of the dog’s neck, as it can be adjusted to fit a smaller neck.

3. The chest measurement should be taken at the widest point of the chest, from behind the front legs. To ensure sufficient freedom of movement, the chest of a coat should be 5–20 cm/2-8” wider than the dog’s chest.

4. The front leg length should be measured from the bottom of the rib cage along the inner side of the leg to the wrist bone #4. The legs of a coat  are of an appropriate length when they reach down to the dog’s forearms.

Note: If the purpose of the coat is to protect the fur of a long-haired dog, the legs of the coat can be longer than listed above. In this case, however, the coat should only be worn when the dog is on a leash or under its owner’s supervision.

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