FAQ

We accept all major credit cards, Paypal, wire transfers and email bank transfers (within Canada only)

Please send all e-transfers to ruffdogsports@gmail.com. Kindly send us an email with your security question answer

We offer our USA customers a variety of payment options during checkout including Paypal, Shop Pay, all major Credit Cards, bank ZELLE transfer to the following email -ruffdogsports@gmail.com. Once we have received your bank transfer we will release your order for shipping

For USA bank transfers (we accept bank transfers within the usa through Zelle using the email address:ruffdogsports@gmail.com)

Schutzhund (German for “protection dog”) is a dog sport that was developed in Germany in the early 1900s as a breed suitability test for the German Shepherd Dog. This test was developed to determine if a dog displayed the appropriate traits and characteristics of a proper working German Shepherd Dog. Today, it is still a breed suitability test as well as an international sport where many breeds other than German Shepherd Dogs can compete. Most breeds that are successful in the sport test of Schutzhund are working breeds such as; Malinois, Rottweiller, Doberman, Bouvier and Boxers. It is a demanding test for any dog. It has had several different names, and rather than try to keep up with future changes we will use the original name, Schutzhund. It is also often called “IGP” (translated roughly into;  international working dog test).

The sport of Schutzhund tests the dogs  strong desire to work harmoniously with the handler, its courage and fighting drives, intelligence, trainability in nose work and  perseverance. It also tests for physical traits such as strength, endurance, agility, and scenting ability. The sport’s goal is to reveal character and ability of a dog through training. Schutzhund is a challenging test of a dog’s character and not every dog is up to the challenge. Even breeds common in the sport have dogs that do not have the necessary drives or physical characteristics to pass the test. Schutzhund is also an extreme test of the handler's ability to train the dog.

Dogs of many breeds, even mixes, compete in schutzhund. Any relatively large dog with the right temperament and physical characteristics can participate. Most common breeds are the herding and working breeds. For the obedience or tracking phase almost any breed, of any size, may be suitable.
There are three phases in Schutzhund training–tracking, obedience, and protection. The sport offers many different titles and tests, but the most common involves all three phases tested on the same day. These are called Schutzhund (or IGP) 1, 2, and 3.

Before a dog can compete at the 1 level, he must pass a temperament test called a BH (Begleithundprüfung, which translates as “traffic-sure companion dog test”). The BH tests basic obedience and sureness around strange people, strange dogs, traffic, and loud noises. A dog that exhibits excessive fear, distractibility or aggression cannot pass the BH. The BH is an excellent temperament test for dogs of all breeds and the requirements are such that any dog of any breed can participate successfully. Having your dog pass a BH test demonstrates that he is of sound character and safe to be around.
You can also take a test in tracking or obedience separately, or a Schutzhund A test – obedience and protection but not tracking.

Ruffdog Sports Inc Shipping Policy:

​For order $ amounts:
$0.00 to $100.00 - $13.00
$100.01 to $200.00 - $18.00 
$200.01 to $350.00 - $23.00 
$350.01 to $500.00 - $30.00
$500.01 and up - $40.00 ​

FLAT RATE SHIPPING EXCLUSIONS; RADDOG Complete Sleeves, Sleeve covers IPO Competition Dumbbells, Canine Performance Nutrition products, Treadmills, Blinds, Jumps, AFrames, Dumbell Stands or Flexi Poles.
 After receiving your order for any of these items we will email you a quote for shipping to your area. FLAT RATE SHIPPING is not included in Alaska, Yukon, and some islands of Hawaii, or other non-continental United States, we will contact you with a shipping quote after we have received your order. Please  CONTACT US  for more info and exact cost of shipping items that are not included in FLAT RATE SHIPPING 

For INTERNATIONAL orders or if you are located outside of the above listed areas we will quote you on shipping costs after we receive your order and prior to shipping it. THE CUSTOMER IS RESPONSIBLE FOR PAYING THE CUSTOMS AND TAXES ON THEIR ORDER WHEN IT ENTERS THEIR COUNTRY.

If an order is returned due to an incomplete shipping address, or the order is refused, or undeliverable, the customer is responsible for paying the shipping cost to reship their order unless Ruffdog Sports erred in the shipping label.

Ruffdog Sports Inc is not responsible for any late shipments, including expedited or guaranteed shipping, that do not deliver on time due to holidays, weekends or any delay from the shipping company.

All shipping prices are dependant on the value, weight, and size of the items being shipped and are liable to change at any time. We will notify you prior to shipping. 
​
Ruffdog Sports Inc is not responsible for lost orders during shipping. We highly recommend the customer pays the extra cost for  insurance  on all orders that we ship.

Any duties, customs or broker fees that are incurred  when your order is processed through customs in your country are the sole responsibility of the purchaser.


Orders will ship within 1-3 business days in the order they are received. Exceptions apply depending on product availability. If we are out of stock or on holidays we will do our best to notify you within 1-3 business days of receiving your order. Orders placed on weekends or holidays will be processed within the following 3 business days.

​*** During major sales & holiday, shipping times may be delayed. 

In an effort to remain competitive in the dog sport and training market we aim to maintain comparable pricing with other retailers on exact products.

Please ask us if we are able to match other competitor's prices on exact products sold by other retailers because we will always price match when possible to serve our loyal customers.

Thank you for shopping with us !!!

We are more than happy to deliver BULK ORDERS OVER $1000- to select areas in the Lower Mainland within one hour of our location.

If you would like to pick up your order, please select LOCAL PICK UP during checkout and the shipping fees will be waived. We will contact you when your order is ready for pick up.

Please note, local pick is during business hours ONLY. We are open Monday to Friday 8:30am-4:30pm. If you can not pick up during operating hours, we please ask to have your package shipped to you. After hours pick ups are no longer allowed.

Ruffdog Sports will warranty products purchased from our store within a 30 day period against any manufacturer's defects. *** SOME RESTRICTIONS APPLY: All manufacturing defects must be approved by the manufacturer prior to any credits or refunds being supplied to the customer. All approved defective items will receive a refund for the item only NO SHIPPING COSTS WILL BE REFUNDED.
Shipping costs of the replacement product is the sole responsibility of the purchaser.
All defective products must be approved by Ruffdog Sports before being warrantied with a replacement product, refund or in store credit.

Please contact us before you return any defective product.

** All electronic items including but not limited to electronic collars, treadmills, ball-up ejectors, and ball droppers may need to be returned to the manufacturer for servicing or repair. Ruffdog Sports will not be responsible for any shipping costs related to shipping defective items back to the manufacturer for repair or replacement. Thank you for shopping at Ruffdog Sports.